PRIVACY POLICY
Divergent Network Online Ltd
Company No. SC811581
Located in South Ayrshire, Scotland.
Last Updated: 12/09/2026
Welcome to Snackbox. This Privacy Policy ("Policy") explains how Divergent Network Online Ltd ("we", "our", or "us") collects, uses, discloses and protects your information when you use the Snackbox mobile application ("App") and any related services, including our website.
By downloading, accessing or using Snackbox, you agree to this Policy. If you do not agree, please do not use the App.
1. Information We Collect
Information We Collect We may collect the following information when you use Snackbox:
Account Information:
*Email address
*Authentication details (managed securely through our authentication provider)
*User ID
Food & Nutrition Data:
*Information you provide, including:
*Meal descriptions
*Barcode scans
*Food photographs
*Voice input (converted to text)
*Calorie and macronutrient logs
*Daily nutrition goals
Subscription Information:
When you purchase a subscription, Apple or Google processes your payment.
We do not receive your payment card information.
We receive subscription status information through RevenueCat to determine whether your subscription is active.
Advertising & Attribution Data: *Your device's advertising identifier (on iOS, this is only accessed if you grant permission via Apple's App Tracking Transparency prompt) *App install and attribution data — for example, which advertising campaign or channel led to your install *Limited in-app event data shared with our advertising and analytics partners, such as when you complete registration or purchase a subscription
This advertising and attribution data does not include your meal data, email address, or any health-related information.
Device Information:
*We may collect limited technical information including:
*Device type
*Operating system version
*App version
*Crash reports
*Diagnostic information used to improve reliability
2. How We Use Your Information
We use your information to:
Provide the Snackbox service
Generate AI-powered calorie and nutrition estimates
Store your meal history
Sync your data across devices
Manage subscriptions
Measure and improve the effectiveness of our advertising
Improve the App
Respond to customer support requests
Detect abuse and maintain security
3. Artificial Intelligence
Snackbox uses artificial intelligence to analyse meal descriptions, food photographs and other information you provide.
Information submitted for AI processing may be securely transmitted to our AI service providers solely for the purpose of generating nutrition estimates and improving your experience.
AI-generated information is intended as an estimate and should not be relied upon as medical advice.
4. Third-Party Services
We use trusted third-party service providers to operate Snackbox.
These may include:
Supabase – user authentication and secure data storage
OpenAI – AI-powered nutrition analysis
RevenueCat – subscription management
Apple and Google – subscription payments and app store services
Sentry – crash reporting and application diagnostics
AppsFlyer – mobile measurement and install attribution
Meta Platforms, Inc. (Facebook/Instagram) – advertising measurement and audience building
Google – tag and analytics management on our website
Each provider processes information in accordance with its own privacy policy.
5. Advertising, Analytics & Attribution
We use third-party advertising and analytics tools to understand how people find and use Snackbox, and to measure and improve our marketing.
In the App (iOS and Android): We use AppsFlyer, a mobile measurement and attribution partner, to understand which advertising campaigns lead to app installs and to measure key in-app events, such as account registration and subscription purchases. On iOS, this may involve accessing your device's advertising identifier (IDFA), which we only do after you have granted permission through Apple's App Tracking Transparency prompt. You can change or withdraw this permission at any time in your device's Settings app under Privacy & Security > Tracking.
AppsFlyer may share limited install and in-app event data with our advertising partners, including Meta, to help us measure and optimise our advertising campaigns.
On our Website: We use the Meta Pixel and Meta Conversions API on our website to measure the effectiveness of our advertising and to build audiences for future marketing. This may involve Meta placing cookies or similar technologies in your browser.
You can manage cookie preferences through your browser settings, or opt out of personalised advertising through Meta's ad preferences page. We may also use Google Tag Manager to manage the deployment of these and other measurement tags on our website.
6. Data Storage
Your information is stored securely using industry-standard security measures.
We take reasonable steps to protect your information from unauthorised access, alteration, disclosure or destruction.
However, no method of electronic storage or transmission over the Internet is completely secure.
7. Data Retention
We retain your information only for as long as necessary to provide the service and comply with our legal obligations.
If you delete your account, we will delete or anonymise your personal information unless we are required to retain certain information by law.
8. Your Rights
Depending on where you live, you may have rights including the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Object to certain processing activities, including advertising and attribution
To exercise these rights, please contact us using the details below.
9. Children's Privacy
Snackbox is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
If the user is deemed to be under 13 years of age this may also include closure of the users account indefinitely and deletion of all information collected.
10. International Data Transfers
Your information may be processed in countries outside your country of residence where our service providers operate, including the United States (for example, by AppsFlyer and Meta).
Where required, we take appropriate safeguards to protect your personal information during international transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the "Last updated" date and, where appropriate, notify users through the App.
12. Contact Us
If you have any questions about these Terms, please contact us:
Divergent Network Online Ltd
Email: carrick@divergentnetwork.com
Website: trysnackbox.com